Customers and quality

Sustainability

For us, sustainability is a prerequisite for Sustainable Development and also a factor in achieving stability and success. The implementation of responsible operating practices is our strategic choice, emphasising and focusing our attention over time on material issues and crucial pillars of corporate responsibility. We strive for a target of zero incidents by constantly improving our workplace while also taking care of minimising our environmental footprint. We build long-term relationships of trust with our customers and partners and we are always on their side supporting the needs of the local communities where we operate.

Click here to read Chairman’s message

Click here to read our decarbonization strategy.

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Sustainability categories

Focus on customers & quality

Elval follows a customer-oriented approach, having customers at the heart of its strategic priorities. Seeking maximum satisfaction of our customers, we place particular emphasis on quality, consistency, our speed of response to demand and the completeness of our products support services.

With high quality products and professionalism, reliability, passion and high specialisation of our people as our competitive advantage, Elval can establish strong collaboration ties with its customers around the world.

To maintain and improve its trust-based relationship with its customers, it has given priority to:

Innovation, mainly driven by research and development.
Implementing cutting-edge management and administration methods.
Closer cooperation with customers.
Improving products and equipment processes.

Research development of new technologies

Consistently oriented towards innovation, Elval places particular emphasis on the research and development of new technologies, aiming to develop new innovative solutions and value-added products for its customers. Every year, Elval implements significant investments in equipment and know-how, to improve its production capacity.

Our team at work for R&D excellence

Elval’s success and long-term development lies in the power of innovation. Technological innovation is at the core of all our activities, allowing us to overcome challenges and prepare for the future. We have a dedicated in-house Research, Development and Technology Department that allows us to develop unique solutions and value-added aluminum products for our customers. We believe that innovation is not only critical to our current success as a business, but also ensures the long-term sustainability of our products and operations. Understanding customers’ high expectations, Elval’s r Research, Development and Technology Department (always in collaboration with the customer) proposes and develops new innovative products as high-tech solutions for the specific applications being requested. In addition, it makes well-documented proposals about how to improve Elval’s production methods, to improve the quality of end products. Elval’s onsite Technology Center (housed in our facilities at Oinofyta) is the cornerstone of our innovative solutions. This team of multidisciplinary specialists provides customers with fast track access to R&D in product design, process innovation and technical support.

Strategic and research collaborations

To promote research and the development of new technologies in the aluminium sector, to improve our products and to meet modern requirements, hawse have developed partnerships at national and international level with various universities and acclaimed research centres abroad, such as the University of Manchester, and also collaborate with expert advisors (in Europe and America). One indicative example of this is Elval’s partnership with the Hellenic research centre for metals (Elkeme).

We operate with the customer at the heart of what we do

Elval attaches great importance to running a customer-focused business. In this context, it offers comprehensive support and advice about how to develop personalised solutions, tailored to the technical specifications and needs of each customer. Elval maintains continuous contact with its customers, in order to identify their needs and propose solutions to ensure excellent service and customer satisfaction.

Short delivery times

Swift responses to customer requests and orders are very important, and this is something Elval offers in fact. Finding itself in a rapidly changing and dynamic market, Elval supports its customers by responding immediately, offering very short delivery times.
(For more info see Technology & Innovation)

Customer satisfaction

Our goal is to maintain our high customer satisfaction levels and therefore cultivate long-term relationships of trust and mutual beneficial cooperation.

We monitor and record our customer satisfaction levels in a systematic and organised manner. Every two years, we conduct a “customer satisfaction survey”. Through this survey, Elval seeks to know its points of superiority and possibly any points of inefficiency and improve the quality of products and services to its customers. This survey also includes questions regarding our sustainability and related issues.